English
翻訳会社
tradução em papel
empresa de traducción
traduzione cartacea
Papierübersetzung
traduction papier
papieren vertaling
ترجمه مقاله
แปลกระดาษ
бумажный перевод
ترجمة ورقية
makale çeviri
Tradutor de Artigos
學術翻譯
학술출판번역
论文翻译
Elevate Customer Support
with Integrated Transcription
Transcribing the Voice of the Customer
Trusted by leading global brands
About the Solution
In the dynamic and customer-centric world of call center companies, effective communication and accurate record-keeping are essential for delivering exceptional customer service, ensuring compliance, and optimizing operational efficiency.
Create a reliable and searchable documentation of customer conversations, and provide valuable evidence in case of disputes or compliance audits
Accurately evaluate agent performance, ensure adherence to scripts and protocols, and identify areas for improvement in customer service delivery
Perform sentiment analysis, identify customer trends, and map areas of service improvement
The written format allows for easier data extraction and integration with other analytical tools
Service Levels - Choose as per your Requirements
Machine
Cost EffectiveLanguages
English Only
Audio Quality
Clear, without disturbances
Team
Machine only
Process
Transcript gets generated using AI
Quality & Accuracy
Output may differ based on technicality, accent, and source audio quality
Speaker ID
Limited
Timestamps
Not included
Formatting
Not included
Machine + Human
AffordableLanguages
English Only
Audio Quality
Good/Average, minor disturbances acceptable
Team
One Quality Reviewer (Subject Expert)
Process
AI transcript is refined & proofread by a Quality Reviewer
Quality & Accuracy
Better output with a round of check by a Quality Reviewer (98% accuracy)
Speaker ID
Included (customization possible)
Timestamps
Included (customization possible)
Formatting
Included (customization possible)
Human
PremiumLanguages
All languages
Audio Quality
All types
Team
One Transcriber & One Quality Reviewer (Two Subject Experts)
Process
Transcriber creates the transcript & a Quality Reviewer then refines it
Quality & Accuracy
Best quality output (99% accuracy)
Speaker ID
Included (customization possible)
Timestamps
Included (customization possible)
Formatting
Included (customization possible)
Why Choose Ulatus?
Simplified Pricing
Affordable pricing and transparent, cost-efficient processes. Great value for money.
Best-in-Class Quality
ISO-certified quality management processes with native language experts.
Guaranteed On-Time Delivery
Guaranteed delivery of your files on or before time or you pay 20% less!
Quick-Fire Turnarounds
Rapid turnarounds that prioritize your deadlines. Benefit from flexi-plans for rushed same-day deliveries.
Complimentary Services
Free add-on features that come bundled with all our services. Only with Ulatus!
Data Security
Your files are treated with the highest levels of confidentiality and information security under ISO/IEC 27001:2022.
Common Use Cases For Calls Transcription
Transcribing calls enables call center companies to apply speech analytics tools to identify keywords, trends, and patterns, track metrics like average handling time, first call resolution, and customer satisfaction, and make data-driven operational improvements. Below are some typical scenarios for using the call transcripts:
Compliances Covered
We adhere to the most stringent international information security and quality management standards.
Talk to our
Post Production Experts
At Ulatus Studios, our focus is to help you reach out to as many people as possible across different geographies, languages and cultures. Our goal is to help create, recreate and modify content that not only helps reach people, but also provides a sense of relatability that enables maximum engagement.
200+
Languages Supported
99.45%
Client Satisfaction
20+
Years of Experience
3,000+
Voice & Lang. Experts
Our Success Stories
How we help clients overcome localization challenges using customized audio and video translation and localization solutions.
Coursera
Ulatus provided course content, images, subtitle localization and course uploads service for over 11 courses in 4 languages totaling 1.7 million words.
Read More
KnowBe4
The world's largest security awareness and simulated phishing platform receives complete suite of e-learning courses successfully localized into 33 languages.
Read More
Girls On The Run
Ulatus triumphs in meeting a national non-profit organization demands with exceptional English captioning services for video content.
Read MoreWhat Our Clients Say
Trusted by global brands, publishers, and learning platforms for high-stakes audio-visual localization.
"The team ensured high quality translation meeting all our requirements by using the latest localization and subtitling tools and by keeping the local language tone, style and consistency intact."
Coursera
Global Learning Platform
"This was a complex project including various facets of localization - text, subtitle, OST translation, voice over services and integration on the client product platform. The team at Ulatus did a remarkable job in a very short & challenging timeline."
Discovery
Leading Education Media Company
"I appreciate your good service. We are satisfied with your timely delivery, transcript quality, and cost. It was also helpful that you delivered it according to my special formatting need. I look forward to work with you again."
Mihoko Kohinata
Senior Project Coordinator, CarterJMRN株式会社
"We've worked with Ulatus on 10 courses in 5 languages, and been impressed not just by the quality of the output but also by the flexibility, professionalism, and friendliness of the team. We will certainly use them again."
Karger
Global Publisher
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