Terms Of Service
Limitation Of Liability
Under no circumstances shall Crimson Interactive Pvt. Ltd. (hereinafter CIPL), trading as www.ulatus.com, be liable for any losses or damages whatsoever, whether in contract or otherwise, from the use of or reliance on, the materials on the website. CIPL shall not be liable for any loss howsoever arising or any indirect, special, incidental, or consequential damages, even if advised of the possibility of such damages.
CIPL includes all its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents, and representatives as well as any third-party providers or sources of material. While CIPL takes all necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond our control. You will be responsible for creating back-up and archival copies of your documents. In no event will CIPL be responsible to you or any other person for any loss, corruption, or alteration of documents.
CIPL is only responsible for editing manuscripts as per our service definitions. All views and thoughts expressed in the manuscripts are solely of the writer and members using the service.
These terms and conditions are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.
Replacement and Cancellation Policies
We follow simple policies regarding the replacement and cancellation of file. This policy will help minimize the risk of translating the wrong file. The replacement and cancellation policies are explained below:
We do not replace files if they have been revised and are being sent back for translation.
The file can only be replaced if a completely wrong file has been sent for translation.
There will be no additional charge if the wrong file is being replaced with the correct one within 24 hours of confirming the assignment.
Replacement of the file requested 24 hours after confirming the assignment will be considered as cancellation of the file. The procedure of cancellation of files is explained below.
Cancellation will only be allowed if the wrong file has been sent for translation.
Cancellation of the file is allowed any time before the delivery of the file.
A cancellation fee will be charged toward cancellation of the wrong file sent and its replacement with a completely new document.
If you do not wish to cancel the assignment, we can continue to translate it and also accept your new file as a new assignment. The minimum fee charged for cancellation of the file is 50% of the total assignment charges. The final fee will be provided after receiving the cancellation e-mail.
It is deemed that once you have accepted our quotation over e-mail, it is a formal order. You are then liable to make payment for the order even if you disagree with the pricing at a later stage.
Auto response from our website is not a confirmation that we have started translating your assignment. We reply to all requests with the exact quotations.
If there is a mismatch between the deadlines you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.
By providing your email address and consent to us, you give us permission to send you regular updates about our services and company. If you ask us specifically not to send e-mails to you, we will stop sending you e-mails. For European Economic Area (EEA) members, promotional emails will be sent to you only if you give consent.
If your e-mail address is not functional and we encounter issues such as e-mail bouncing, we are not liable for delivery of your files. We will try and contact you once through the contact information provided by you over e-mail. You need to contact us to receive your translated files in such situations.
Delivery of Files
We always deliver translated documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. In addition, check your junk e-mail folder.
Your Intellectual Property Rights
CIPL and its employees make no claims on any work submitted to us for translation. Any documents ("Documents") submitted will remain your intellectual property. Translators have signed a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all necessary third party rights, including (without limitation) copyrights, for any Documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third party content that is part of the Documents. You agree not to use the services for or provide documents with any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including (without limitation) any materials that could give rise to any liability to CIPL or that might adversely affect CIPL’s public image, reputation, or goodwill.
Notification Of Changes
CIPL reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after CIPL provides you with notice of such changes shall be deemed your approval of such changes.
Destruction Of Documents
CIPL reserves the right to save documents on its systems according to its policy and Indian government regulations for conducting business. If you want us to delete your files specifically from our systems, you need to send us an e-mail stating your need.
This website is owned and operated by CIPL and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software. You may not download material from this site for your personal, non-commercial use.
CIPL may, in its sole and absolute discretion, immediately terminate service, should the client's conduct fail to conform to the terms and conditions of our service.
By using our service, the client agrees to be bound by all of the terms and conditions of CIPL’s service. Should the client object to any such terms and conditions or any subsequent modifications thereto or become dissatisfied with the site in any way, the client's sole recourse is to discontinue his/her use of the site.
We generally do not ask for advance payments. However, on certain occasions, depending on the assignment, we may request a nominal percentage or the entire fee of the assignment as advance payment. In case advance payment is not made before the delivery of the file for such assignments, we may not deliver or deliver only a part of the document.
Please Contact us for any reasons you might have for not being able to make the advance payment. We consider genuine reasons and can try making alternative arrangements.